BOOKING TERMS AND CONDITIONS
- Customers should remove all personal belongings, money, and other significant items from their vehicle prior to any type of detailing
- Bruno's Auto Detailing will not accept any liability for any loss or damage to any personal property and any belongings contained in the vehicle. Ensure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise, please communicate your concerns with the technician.
-All vehicles are cleaned at customers own risk and must be able to withstand normal cleaning processes.
- Bruno's Auto Detailing does not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after before and after service to ensure the check engine lights are off.
- We cannot guarantee firm times when accepting your booking
- We reserve the right to use any subcontractor to undertake any automotive services and may need to change the contractor at short notice without penalty.
- While every effort will be made to keep scheduled bookings to requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy.
-We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
- All vehicles are cleaned at the customers own risk
- Bruno's Auto Detailing reserves the right to refuse or deny customer demands above and beyond the booked detailing
- Bruno's Auto Detailing will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered
PRICING TERMS AND CONDITIONS
- A minimum 20% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.
- Our prices are based on detailing type, make/model of vehicle and condition
- Bruno's Auto Detailing reserves the right to amend any price during the detailing should it differ from the original estimate
- Prices online do not include any credit card processing fee
COMMUNICATION
- Bruno's Auto Detailing will send you SMS text messages to confirm your service request, provide information about the detailers. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. Bruno's Auto Detailing is not responsible for any of these potential costs.
- Bruno's Auto Detailing may provide your order request to any contractor within our network or out of our network to fulfill your request in a timely manner.
CANCELLATION TERMS AND CONDITIONS
- We require 24 hours notice to cancel any booking/detailing service.
- Bruno's Auto Detailing reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
- Bruno's Auto Detailing reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.
SERVICE GUARANTEE
- If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service. Repairs/ re-do's must be done at our discretion.
- We will not repair damages that are done due to clear coat failure as the results vary and is stated during the initial car inspection which was signed by the customer. He/she have agreed to the risks of chipping/ fading/ etc.
- Repairs shall not begin without approval of Bruno's Auto Detailing
- Touch up paint is a patch job. WE ARE DO NOT DO PROFESSIONAL AUTO BODY AND PAINT WORK
- A professional, printed, and legal invoice must be approved and viewed by Bruno's Auto Detailing to initiate any required reimbursements or repairs
- Bruno's Auto Detailing is not liable for any interior wear and tear such as tears, stains, sand, twigs, dog hair, and fading
- Clear Coat Failure= when the clear coat has been completely worn away or it has oxidized so bad that it starts to fall off, bubble and peel. Customer must understand that polishing and detailing a vehicle with clear coat failure has risks such as fading, peeling, and staining.
- Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from Bruno's Auto Detailing voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.
- Refusing a redo appointment for the unsatisfactory portion of your service limits any refunds to 20% of the value of your service.
- Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate.
- Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.
- Only services included in your order and additional services authorized by Bruno's Auto Detailing are covered under our service guarantee. Any services not authorized by Bruno's Auto Detailing are at customer's own risk.
- Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Bruno's Auto Detailing.
- Any claims must be filed within 48 hours of the completion of the service by emailing (brunoscleaningsolutions@gmail.com). Pictures of the unsatisfactory portion of the service must be emailed to brunoscleaningsolutions@gmail.com within 24 hours of the claim being made.
-terms and conditions listed will also apply to any future visit and services
GIFT CERTIFICATES:
- Gift Certificates can only be used once per vehicle per service.
- Gift certificates can not be combined or redeemed with any other additional discounts, coupons, or promotions.
- The final price for services rendered may exceed the value of this gift certificate.
- Additional charges may apply to the redeemer if they choose a package that exceeds the cash value of their gift certificate.
- Additional surcharges for excessive pet hair, biological waste, other hazardous materials, larger vehicles, excessive damage, or other issues may apply.
- Gift certificates reflect a cash value. Prices for services may adjust due to seasonality, location, inflation, or demand.
- Any balances for services ordered are due at time of service and do not include additional services, tax, or gratuity.
- After 6 months of non-use the gift card is non-refundable
WINDOW TINTING
- All window tint installations come with a limited lifetime warranty. Your tint warranty is provided directly by the film manufacturer. Sample warranty information.
- Bruno's Auto Detailing will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle, or to the location of service.
- Prices do not include the removal of old film. Prices for film removal are based on the condition of the vehicle and the glass.
- Any additional fees to remove your old film will be discussed prior to your service commencing.
- Customers should remove all personal belongings, money, and other significant items from their vehicle prior to any type of detailing
- Bruno's Auto Detailing will not accept any liability for any loss or damage to any personal property and any belongings contained in the vehicle. Ensure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise, please communicate your concerns with the technician.
-All vehicles are cleaned at customers own risk and must be able to withstand normal cleaning processes.
- Bruno's Auto Detailing does not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after before and after service to ensure the check engine lights are off.
- We cannot guarantee firm times when accepting your booking
- We reserve the right to use any subcontractor to undertake any automotive services and may need to change the contractor at short notice without penalty.
- While every effort will be made to keep scheduled bookings to requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy.
-We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
- All vehicles are cleaned at the customers own risk
- Bruno's Auto Detailing reserves the right to refuse or deny customer demands above and beyond the booked detailing
- Bruno's Auto Detailing will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered
PRICING TERMS AND CONDITIONS
- A minimum 20% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.
- Our prices are based on detailing type, make/model of vehicle and condition
- Bruno's Auto Detailing reserves the right to amend any price during the detailing should it differ from the original estimate
- Prices online do not include any credit card processing fee
COMMUNICATION
- Bruno's Auto Detailing will send you SMS text messages to confirm your service request, provide information about the detailers. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. Bruno's Auto Detailing is not responsible for any of these potential costs.
- Bruno's Auto Detailing may provide your order request to any contractor within our network or out of our network to fulfill your request in a timely manner.
CANCELLATION TERMS AND CONDITIONS
- We require 24 hours notice to cancel any booking/detailing service.
- Bruno's Auto Detailing reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
- Bruno's Auto Detailing reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.
SERVICE GUARANTEE
- If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service. Repairs/ re-do's must be done at our discretion.
- We will not repair damages that are done due to clear coat failure as the results vary and is stated during the initial car inspection which was signed by the customer. He/she have agreed to the risks of chipping/ fading/ etc.
- Repairs shall not begin without approval of Bruno's Auto Detailing
- Touch up paint is a patch job. WE ARE DO NOT DO PROFESSIONAL AUTO BODY AND PAINT WORK
- A professional, printed, and legal invoice must be approved and viewed by Bruno's Auto Detailing to initiate any required reimbursements or repairs
- Bruno's Auto Detailing is not liable for any interior wear and tear such as tears, stains, sand, twigs, dog hair, and fading
- Clear Coat Failure= when the clear coat has been completely worn away or it has oxidized so bad that it starts to fall off, bubble and peel. Customer must understand that polishing and detailing a vehicle with clear coat failure has risks such as fading, peeling, and staining.
- Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from Bruno's Auto Detailing voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.
- Refusing a redo appointment for the unsatisfactory portion of your service limits any refunds to 20% of the value of your service.
- Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate.
- Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.
- Only services included in your order and additional services authorized by Bruno's Auto Detailing are covered under our service guarantee. Any services not authorized by Bruno's Auto Detailing are at customer's own risk.
- Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Bruno's Auto Detailing.
- Any claims must be filed within 48 hours of the completion of the service by emailing (brunoscleaningsolutions@gmail.com). Pictures of the unsatisfactory portion of the service must be emailed to brunoscleaningsolutions@gmail.com within 24 hours of the claim being made.
-terms and conditions listed will also apply to any future visit and services
GIFT CERTIFICATES:
- Gift Certificates can only be used once per vehicle per service.
- Gift certificates can not be combined or redeemed with any other additional discounts, coupons, or promotions.
- The final price for services rendered may exceed the value of this gift certificate.
- Additional charges may apply to the redeemer if they choose a package that exceeds the cash value of their gift certificate.
- Additional surcharges for excessive pet hair, biological waste, other hazardous materials, larger vehicles, excessive damage, or other issues may apply.
- Gift certificates reflect a cash value. Prices for services may adjust due to seasonality, location, inflation, or demand.
- Any balances for services ordered are due at time of service and do not include additional services, tax, or gratuity.
- After 6 months of non-use the gift card is non-refundable
WINDOW TINTING
- All window tint installations come with a limited lifetime warranty. Your tint warranty is provided directly by the film manufacturer. Sample warranty information.
- Bruno's Auto Detailing will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle, or to the location of service.
- Prices do not include the removal of old film. Prices for film removal are based on the condition of the vehicle and the glass.
- Any additional fees to remove your old film will be discussed prior to your service commencing.
